Find quick answers to common questions about our products, services, and policies here!

• Can Yuma read the subject line of a message, for example, if an order number is written there?

• Which tickets are billable and charged for by Yuma?

• Why didn't Yuma automate a conversation?

• Can Yuma reply to Facebook/ Instagram DMs and public page comments?

• How to insert hyperlink of my website or send tracking URLs in the auto replies?

• Does Yuma support multiple stores?

• Can Yuma automate tickets when a customer insists on support or inquiry with multiple unrelated intents?

• How does Yuma work to automate customer question?

• What is Autonomous resolution?